100% Uptime Guarantee
Propeller Networks | Oqobo guarantees that our public network will have 100% availability. If for any reason our network does not experience 100% uptime in a given month, Propeller Networks | Oqobo will credit 5% of the customer’s monthly service fees for the hosting plan(s) affected, for each 1 hour of network downtime experienced up to a maximum of 100% of the monthly service fees for the hosting/server plan(s) affected.
All Propeller Networks | Oqobo 100% Uptime Guarantee Claims must be submitted through the Oqobo Support Portal within 7 days of the incident. Claims MUST include information including domain name(s), IP address, associated logs, and a complete description of the incident. All credits are issued as service credits against future invoices. Scheduled downtime or network maintenance does not apply towards the Propeller Networks | Oqobo 100% Uptime Guarantee. All network downtime is measured starting from the time the network is 100% unreachable until connectivity has been restored.
The Propeller Networks | Oqobo 100% Uptime Guarantee only applies to customer accounts not in arrears and clients that are not participating in malicious or aggressive activities thereby causing attacks or counterattacks.
Website/Server Hosting Terms and Conditions
This Hosting Agreement governs your purchase and use, in any manner, of all Web site hosting, ordered by you and accepted by Propeller Networks, LLC | Oqobo and describes the terms and conditions that apply to such purchase and use of the Services. You AGREE TO BE BOUND BY THE TERMS AND CONDITIONS CONTAINED HEREIN.
Propeller Networks, LLC | Oqobo reserves the right to change or modify any of the terms and conditions contained in this Agreement at any time and from time to time in its sole discretion, and to determine whether and when any such changes apply to both existing and future customers. Propeller Networks, LLC | Oqobo may make changes or modifications to referenced policies and guidelines without notice to you. Your continued use of the Services following Propeller Networks, LLC’s | Oqobo posting of any changes or modifications will constitute your acceptance of such changes or modifications.